Last updated: October 2, 2026
These Terms of Service (the “Terms”) are an agreement between you and ZSoft Labs, LLC, which operates EmailGen (“we”, “us”). They govern your use of our website, web app and related services (the “Services”). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
Our Google Workspace add-ons, including the Gmail add-on, may have their own terms and privacy policy, linked from their Google Workspace Marketplace listings. Those apply in addition to these Terms, and govern the add-on if they conflict.
If you install or access the Services through the Microsoft Store or another app store, the store’s own terms also apply. The store provider is not a party to these Terms and is not responsible for the Services or for providing support for them.
You must be at least 13 years old (or the minimum age in your country), and if you are under the age of majority you must have permission from a parent or guardian. If you use the Services for an organisation, you confirm you are authorised to accept these Terms on its behalf.
You are responsible for the accuracy of your account information, for keeping your sign-in details secure, and for all activity under your account. Do not share your account in a way that avoids plan limits. Tell us promptly if you suspect unauthorised use.
EmailGen uses artificial intelligence to draft emails, replies, rewrites and other text. AI output can be inaccurate, incomplete, outdated or inappropriate, and similar prompts may produce similar output for different users. You are responsible for reviewing and editing every output before you use or send it, and for the emails you send. The Services do not provide legal, medical, financial or other professional advice.
We use third-party AI providers to generate responses. The models and providers we use, and their availability, may change over time.
As between you and us, you own the text you submit (“Input”) and the output generated for you (“Output”), subject to applicable law and the rights of others. We claim no ownership of your Input or Output.
You give us a limited, worldwide, non-exclusive licence to host, process, transmit and display your Input and Output, and to send your Input to our AI providers, solely to provide and secure the Services and as described in our Privacy Policy. We do not use your content to train AI models.
You confirm that you have the right to submit your Input, including any personal information about other people contained in emails you paste, and that doing so does not violate the law or anyone’s rights. If you send us feedback or ideas, we may use them without obligation to you.
You may not use the Services to:
We may remove content, limit or suspend access, or terminate accounts that we reasonably believe violate this section or create risk for us or others.
The Services include a Free plan and paid subscription plans. Each plan includes a credit allowance, shown on our pricing page and in the app. Credits are used when you generate content, reset at the start of each calendar month, and unused credits do not carry over. We may change features, limits and prices; we will give notice of changes that affect a plan you have already paid for.
Payments are processed by Stripe. Prices are shown before you pay and may exclude applicable taxes. Use the same email address as your account at checkout so that your plan is linked to it.
Automatic renewal. Paid plans are subscriptions that renew automatically at the end of each billing period (monthly or yearly, as you choose at checkout) at the price shown at purchase, until you cancel. If we change the price of a plan, we will give you at least 30 days’ notice by email or in the app before it applies to your next renewal, and you may cancel before then.
Cancelling. You can cancel at any time in the app under Account → Manage your plan. Cancellation takes effect at the end of the current billing period, and you keep access to the paid features until then. We do not provide partial refunds for unused time, except as described below or required by law.
You can try the Free plan before you buy, so payments are generally non-refundable. As an exception, we will refund your payment for a plan if you ask within 14 days of purchase and you have not generated content using the paid plan. To request a refund, or to report a billing error, email contact@aiworksuite.com from your account email. Nothing in these Terms limits any refund or withdrawal rights you have under mandatory consumer law, for example in the EU and UK.
The Services, including the software, design, trademarks and other content we provide (excluding your Input and Output), belong to ZSoft Labs, LLC and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your own personal or internal business purposes under these Terms. Except where the law allows it, you may not copy, modify, reverse engineer, or create derivative works of the Services or our trademarks.
The Services rely on third-party technology, including AI providers, payment processors, hosting and sign-in providers such as Google and Apple. Their terms and policies apply to their services, and we are not responsible for them. Your use of third-party sign-in or payment services is at your own risk and subject to their terms.
You may stop using the Services at any time and may ask us to delete your account by emailing us. We may suspend or terminate your access if you breach these Terms, if required by law, if payment fails, or if your use creates risk for us or others. When your access ends, your right to use the Services ends. Data stored in your own browser stays there until you delete it. Sections that by their nature should survive termination will survive, including those on your content, payments owed, disclaimers, liability, indemnification and disputes.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES OR OUTPUT WILL BE ACCURATE, RELIABLE, UNINTERRUPTED OR ERROR-FREE. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you, and your statutory consumer rights are not affected.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, GOODWILL, USE OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, INCLUDING ANY EMAIL YOU SEND USING OUTPUT. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND (B) US$100.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence.
You agree to defend, indemnify and hold harmless ZSoft Labs, LLC, its affiliates and their officers, employees and agents from claims, liabilities, damages, losses and expenses (including reasonable attorneys’ fees) arising out of your Input or Output, your emails sent using the Services, your violation of these Terms or the law, or your violation of anyone’s rights.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Before filing a claim, you agree to contact us at contact@aiworksuite.com and give us 30 days to try to resolve the issue informally. Any dispute that is not resolved will be brought exclusively in the state or federal courts located in Santa Clara County, California, and you and we consent to their jurisdiction. If you are a consumer in the EU, UK or another place where mandatory law gives you the right to bring claims in your local courts or to rely on local consumer protections, those rights are not affected.
We may update these Terms from time to time. We will post the updated Terms on this page with a new “Last updated” date. If we make material changes, we will take reasonable steps to notify you, for example with a notice on the site or by email. Changes take effect when posted, and your continued use of the Services after that means you accept them. If you do not agree to the changes, stop using the Services and cancel any paid plan.
These Terms and our Privacy Policy are the entire agreement between you and us about the Services. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it, and a waiver is effective only if in writing. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. We may give notices to you by email or through the Services.
ZSoft Labs, LLC, Silicon Valley, California, USA
Questions about these Terms? Email us at
contact@aiworksuite.com.